Role of Modern Technology in Business Process Improvement

Technology is reshaping how businesses operate. Artificial Intelligence (AI) enhances decision-making by analysing big data and predicting trends. Process mining uncovers hidden inefficiencies in workflows, providing real-time insights for optimisation. Automation, like Robotic Process Automation (RPA), reduces errors and speeds up repetitive tasks. These technologies streamline processes, improve customer experiences, and cut costs.
For instance, AI-driven tools forecast demand, while process mining identifies bottlenecks. Automation accelerates operations like data entry. These advancements enable businesses to stay competitive and efficient.